Browsing by Author "Banuro, F. Y.,"
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Item Contradictions in TQM implementation: A proposed balance from the Ghanaian perspective(Emerald Publishing Limited, 2017) Banuro, F. Y.,; Ntiri-Ampomah, A,; Banuro, J. K.Purpose The purpose of this paper is to confirm the existence of contradictions in total quality management (TQM) implementation among some Ghanaian companies and to provide a framework for balancing these contradictions. Design/methodology/approach Closed-ended questionnaires were used as a survey instrument. A sample of 80 managers from 40 Ghanaian multinational companies implementing TQM responded to the questionnaires. Findings The results showed that the implementation of TQM comes with inherent contradictions, which may hinder the success of TQM if not checked. Three pairs of contradictions were established in this study, namely “Standardization vs Innovation,” “Manipulation vs Empowerment,” and “Collectivism vs Individualism.” A framework was proposed to balance these contradictions in order to ensure TQM success. Research limitations/implications The study used all the 40 ISO certified firms in Ghana, but this number is quite small relative to ISO certified firms worldwide. Further, the study was done in Ghana and, for these reasons, generalization to the rest of the world is limited. Practical implications The proposed framework when applied by managers to balance the contradictions will achieve success in TQM implementation. Originality/value Previous studies have talked about the existence of the contradictions. This paper proposes a framework to balance the existing contradictions. This framework is new and has never been proposed in the literature to minimize the adverse effects of these contradictions on a firm’s profit generation.Item ICT adoption and use in supply chain management: The Ghanaian experience.(2013) Banuro, F. Y.,; Kudalor, P, P.,Coordination and collaboration among supply chain members are very essential to improve the performance of a supply chain. This paper therefore investigates the factors that hinder and facilitate ICT adoption in the areas of procurement management, logistics management, customer relationship management, and supplier relationship management in the supply chain in order to propose solutions for efficiency. A survey using 32 purposively selected manufacturing firms in the study area was used. Purposive sampling was used because we needed firms that both practise SCM and use ICT. Data was collected through questionnaires, interviews, and observation. The collected data were analysed in SPSS producing results in the form of percentages, bar charts and hypothesis testing. The study found a high ICT adoption rate in SCM though it has not been used to fully integrate SCM activities. The desire to gain competitive advantage facilitates ICT adoption most while the steady decline in ICT prices facilitates ICT adoption the least. Risk/security issues associated with implementation hinders ICT adoption most while management of the companies studied hinders ICT adoption least. The limitations of the study are the fact that it concentrated on the Greater Accra Region of Ghana and also failed to collect data from suppliers and customers. This novel paper on ICT usage in SCM in Ghana brings to light the inadequate use of the technology. Thus, governments, managers, educationists, and the business community should find it as a guide to working towards integrating ICT and SCM in a way that will eliminate the inadequacies.Item ICT tools adoption in supply chain management: Lessons from Ghana.(2013) Banuro, F. Y.,; Kudalor, P.P.,Supply chain management is very crucial in today’s business environment. However, globalisation, advances in technology, and the need for fast and accurate responses have made the management of supply chains complex. This paper acknowledges ICT as a solution to improved supply chain management and investigates ICT tools adoption in the areas of procurement management, logistics management, customer relationship management, and supplier relationship management for this purpose. The paper also seeks to find out benefits derived from the adoption. A survey using 32 purposively selected manufacturing firms in the study area was used. Purposive sampling was used because we needed firms that both practise SCM and use ICT. Data was collected through questionnaires, interviews, and observation. The collected data were analysed using percentages, bar charts, and hypothesis testing. The study found a high awareness of ICT tools for use in SCM. Company mail, application software, and telephone are mostly used in the aspects of SCM studied. Their use is prominent in logistics management but lacking behind in customer relationship management. There are reported benefits in their adoption. The research concentrated on Greater Accra Region and did not collect data from suppliers and customers. It did not also investigate the most sophisticated tools like Enterprise Resource Planning (ERP) and Material Requirements Planning (MRP). This novel paper on ICT tools usage in SCM in Ghana brings to light the inadequate use of the tools. Thus, governments, the industry, the business community, and the general public should use it as a guide to formulate policies and put structures in place to eliminate the inadequacies.Item Influence of organisational factors on the quality of manufactured products in Ghana.(2008) Banuro, F. Y.,Four organisational factors, which includes goals, commitment, structure and networking believed to influence quality of manufactured products have been examined in the context of Ghanaian firms and ranked in ascending order. A survey approach using a questionnaire was adopted and a non-parametric quantitative method was chosen for the data analysis. A total of 50 manufacturing companies located in the Accra-Tema metropolis and others listed in the Ghana Club 100 were chosen for the study. The results indicated that the four organisational factors do influence quality levels of manufactured products in Ghana. Of the four factors, Management Goals/Priorities were ranked highest, followed by Employee Commitment to Organisation’s Goals. However, the Least Significant Difference (LSD) analysis indicated that the observed difference between Organisational Structure and Organisational Networking was not significant suggesting that relative ranking was not critical. The results could be extrapolated to cover the entire manufacturing companies in Ghana.Item Management science: A necessity or a bother to Ghanaian MBA students?(2010) Banuro, F. Y.,Item To what extend do international factors influence the quality of manufactured products from Ghanaian firms?(2009) Banuro, F. Y.,; Nartey, E.