Browsing by Author "Adu, E.P."
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Item Acceptance of E-Government Strategies by Local Authorities in Ghana: A Case Study of Accra Metropolitan Assembly(University of Ghana, 2017-06) Adu, E.P.The study adopted the case study research design and the qualitative research approach of social research in examining the acceptance of the use of point of sale devices in revenue collection and electronic registration of marriage, at Accra Metropolitan Assembly (AMA). In all, one-on-one in-depth interviews were conducted with twenty-seven (27) participants. Interpretive analyses, as well as, secondary data from the literature review, were used to analyse the results of the study. The study found that at the AMA point of sale devices was mainly adopted to collect rates, whereas the online registration of marriage was used in the registration and the verification of ordinance marriage. It was also established that apart from perceived usefulness and perceived ease of use, acceptance of these e-government strategies was influenced by social, cultural and political factors. Also, findings point to the fact that, between the two strategies, the usage of the point of sale devices is more accepted as compared to online registration of marriages. The acceptance of the usage of point of sale devices was attributed mainly to its perceived usefulness, which was also shaped by adequate training of target users. Most remarkable of factors accounting for the low acceptance of the marriage registration portal was the low level of perceived usefulness associated with it. The low level of perceived usefulness was shaped by socio-cultural issues like the norms of clients; corruption; the cost of e-government usage; and the lack of trust. The cost associated with e-government was not only identified as a challenge but also a negative factor in the acceptance of both e-government strategies. The study, therefore, recognised that to sustain e-government strategies at the AMA, there is the need for policymakers to use incentives to encourage citizens and public servants to accept e-government strategies. The study also established the necessity of training and awareness creation on egovernment strategies to boost acceptance by target users.Item Digitization of local revenue collection in Ghana: An evaluation of Accra Metropolitan Assembly (AMA)(Electronic Journal of Information Systems in Developing Countries, 2019-06-28) Buabeng, T.; Adu, E.P.; Asamoah, K.; Damoah, C.M.Government institutions in Ghana have initiated the use of information technologies to accomplish their objectives. Among these institutions is the Accra Metropolitan Assembly (AMA), the local government institution that introduced the use of point of sale devices in the collection of rates in 2012. The purpose of the study was to evaluate this digital mode of rate collection at the AMA through the lenses of the concept of e‐government failure (Heeks, 2003) and the rational choice theory. Guided by the pragmatic paradigm of social research, a mixed method approach was adopted. Data consisted of recorded interviews with officials of AMA, as well as Annual Reports and Annual Composite Budgets from 2011 to 2017. It was found that the intervention was a partial failure because of its inability to block avenues for bribery and its inability to induce a significant rise in rate figures. However, the intervention had improved transparency and accountability in rate collection activities at AMA. The study also offers some recommendations for improving the effectiveness of similar interventions.Item Sounds good on paper but problematic in practice: PPP in Ghana’s transport sector(Research in Transportation Business & Management, 2021) Asamoah, K.; Yeboah-Assiamah, E.; Damoah, C.M.; Adu, E.P.The study sought to examine the complexities involved in the implementation of public-private partnerships in the transport sector using the experience of Intercity STC Coaches Limited and private partners in Ghana. The study seeks to contribute to the literature on public-private partnership by examining the implementation challenges associated with the partnership between public and private transport entities. An exploratory qualitative design through semi-structured interviews and document reviews is adopted for the study. The paper uses the complexity of joint action as the theoretical framework. The study contends that the presence of a challenge, the threat of a challenge or the quest to realize an untapped opportunity offers the basis for a PPP to kick-start. Despite the ideals, there are challenges which impede the effective operationalization of partnerships. These are discussed with clear policy suggestions to address them.