Abstract:
The study examined the effect of leadership behaviors (transformational (TFL) and transactional (TSL) on organizational citizenship behavior (OCB) while assessing the mediating role of job involvement. The investigation involved 209 employees from 45 different hospitality institutions (20 hotels, 10 guesthouses and 15 restaurants) in Accra, Ghana. Using multiple regression analysis, findings indicated that both leadership behaviors increase employees’ engagement in OCB in the Ghanaian hospitality industry. It further established that job involvement mediated between TSL behaviors and OCB. However, we did not find support for our argument that job involvement can mediate TFL and OCB. The implications of these results for theory and practice are discussed.
