Atinga, R.A.Abekah-Nkrumah, G.Domfeh, K.A.2013-09-192017-10-162013-09-192017-10-162011Managing healthcare quality in ghana: A necessity of patient satisfaction. International Journal of Health Care Quality Assurance, 24(7), 548-563.http://197.255.68.203/handle/123456789/4349Purpose – The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients’ satisfaction with quality of healthcare in two hospitals located in northern Ghana. Design/methodology/approach – An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model. Findings – The results revealed that of the five-factor model, support/care, environment of the facility and waiting time determine patients’ satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent. Originality/value – The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general.enHospitals, Patients, Customer satisfaction, Quality, Health care,Waiting lists, Queues,GhanaArticle