Abstract:
The study puts under critical analysis the reference
service of the University of Cape Coast library and the extent
it goes to ensure the maximum use of the library's resources
by the clientele, as well as the satisfaction derived from the
service.
However, the study revealed that the extent to which the
reference department can go to fulfil its stated objectives,
and satisfy user needs are hampered by inadequate resources
inputs (like current literature, diverse and reliable
services, enough qualified personnel) and dwindling facilities
in the face of growing demands.
Finally, some recommendations were made on how to
overcome these problems.
