Business School
Permanent URI for this communityhttp://197.255.125.131:4000/handle/123456789/23016
Browse
392 results
Search Results
Item Development of Strategies and Transformation Paths for Structured and Targeted Digital Change: The Case of the Presbyterian Church of Ghana Trinity Congregation(Digitalization Cases, Management for Professionals, 2019) Asiedu, S.T.; Boateng, R.The situation faced: The Church, irrespective of its steady growth from 4 members in 1965 to 2910 members in 2015, struggles to reach out to larger (newer) communities and improve money collection. It struggles as well in reaching its local community especially its members at the right time with the right message. In brief, for the Church to engage its members and the public concerning worship service, publicizing its social activities (evangelism, donations to the needy, visits to prisons, etc.) and payment of voluntary contributions, it had to count on their physical presence in its premises. (b) Action taken: The Church developed an interactive online presence (website) with payment integration for payment of tithe, offertory, voluntary thanksgiving, etc. Social media accounts were established to help create an online community with the secondary objective of driving traffic to the website and engaging the congregation remotely outside church service hours. Mobile money and a point of sale (POS) device were used to facilitate cashless transactions. Supportive committees were set up while interconnecting existing ones. Some of the pastors upload videos to social media as a supplement to morning devotions. Events were promoted on the website and social media. (c) Results achieved: Amongst the lot, there is currently an increase in social media engagements through event posts, live streaming, images, and other post formats and also an increase in participation in church events by almost 50% on average as well as an increase in the number of website visitors from 2558 (901 unique visitors) in the first year after deployment to 11,612 visitors (5841 unique visitors) in the third year as of September 2017. Even though membership statistics surprisingly indicated a 638 decline in 2017, which is worth investigating. (d) Lessons learned: Although deploying the online system was successful, it came with its lessons drawn from challenges that cannot be ignored. These include trust in electronic payments, the need for a strategic framework in the adoption of technology, and the need to educate users. Other lessons include the need for management support and readiness of employees/volunteers and resource availability as a precursor to achieving strategic IS innovation objectives.Item Assessing Project Management Maturity in Africa: A Ghanaian Perspective(International Journal of Business Administration, 2013) Ofori, D.; Deffor, E.W.The level of project management awareness and recognition of the standards and knowledge sharing among professionals is on the rise. Despite this many projects continue to fail. Ameliorating project failure requires project management maturity among practitioners. Project management maturity is the progressive development of an enterprise-wide project management approach, methodology, strategy, and decision-making process. To ascertain the level of maturity among project-oriented organizations in Ghana the following research questions were raised: Is the concept of PM maturity understood in Ghana? What are Project Management Maturity levels in Ghana? What maturity models are in use? Are there differences in project management maturity levels in industries in Ghana? The study was exploratory and utilized a questionnaire survey method to collect data on project management Maturity in Ghanaian organizations. Purposive sampling was used to select a sample of 200 managers from different economic sectors. The findings showed that differences exist in the current project management maturity levels across each phase of the project life cycle for all organizations. The study also showed that most of the practitioners expect their respective organizations to attain higher levels of project management maturity (PMM) albeit at various levels. Organizations operating in the non-profit (NGO) category exhibited relatively higher levels of maturity compared to the other categories of organizations in all five phases of the project management life cycle. Firms in the public sector of Ghana recorded low levels of maturity in most of the phases of the project management life cycle. This may be attributed to the low level of project management expertise in the sector, with possible dire consequence to the country’s development since the public sector accounts for a large percentage of projects executed in Ghana. Overall, the findings seem to indicate that project management maturity occurs in phases; PM maturity does not occur as an event but is an ongoing process that is interlinked. The implication therefore is that organisations cannot claim to be mature in one area and neglect the other; it becomes imperative for project-implementing organizations in Ghana to strive to attain maturity in all five phases of the project management life cycle to attain the full benefits of the projects they implement.Item Assessing Social Capital For Organisational Performance: Initial Exploratory Insights From Ghana(Organizations And Markets In Emerging Economies, 2010) Ofori, D.; Sackey, J.Social Capital is a concept that describes good quality social relations that can lead to mutual benefit. The fundamental proposition of social capital theory is that networks of relationships grant access to resources, especially information benefits not available to non-members of the network. This study assessed the functions of social capital within Ghanaian organizations, described the patterns and determinants of social capital use within organizations, and explored how social capital contributes to firm performance using a sample frame of firms listed in the Ghana Club 100. A questionnaire field survey supplemented by personal interviews was chosen as the most appropriate design for this investigation. Employees were sampled across the organizational hierarchy based on their responsibilities, positions, and type of relationship held with others within the organization. Data was also collected on demographic characteristics and organizational dynamics. The results showed that social capital is critical to knowledge sharing in the Ghanaian organization; that it helps to get things done and helps in the attainment of organizational objectives. The findings also suggested that three determinate variables of social capital: reciprocity, trust, and institutional ties, have the most significant positive relationship with organizational performance. Given that, the study recommends that firms take a proactive approach towards promoting, building, and maintaining viable social networks within their structures to derive maximum benefit from it.Item Pooled procurement program in the quality improvement of medicines of the National Catholic Health Service in Ghana: using the Donabedian model(Journal of Pharmaceutical Health Services Research, 2020) Domfeh, K.A.Objectives This study evaluates structures that determine the quality of medicines procured through the pooled procurement program (PPP) in the National Catholic Health Service (NHS) using the Donabedian model. The challenges faced in the PPP are also revealed. Method A qualitative multiple case study was used to collect information from twenty top and middle-level administrators in the NCHS through in-depth interviews. After the data transcription, it was then analyzed using the thematic content analysis approach. Key findings The study found that the structures for quality of services in the health facilities are moderately satisfactory. The structures of the NCHS included experienced healthcare workers, adequate physical infrastructures, functional Drug and Therapeutic Committees (DTCs), and a rapid-testing laboratory facility to ensure that medicines procured were of high quality. This paper established that suppliers of medicines to the health facilities in the NCHS had to register with the NCHS subject to annual renewal. Suppliers are also required to have the Pharmacy Council (PC) and the Food and Drug Authority (FDA), certification to supply medicines to health facilities. However, the predominant challenges that confronted the health facilities were delays in health insurance claims processing and payments and lack of management commitment in implementing the PPP. Conclusion The study contributes to the pharmaceutical health services literature in the context of the pooled procurement approach in the sourcing of medical goods in the health sector. Significant implications for research and management are also presented.Item Corporate Social Responsibility: Perspectives of Foreign and Local Oil Marketing Companies in Ghana(Communicatio, 2020) Amoako, G.; Dartey-Baah, K.; Owusu-Frimpong, N.; Kebreti, C.CSR activities in Ghana are undoubtedly receiving spectacular approval, either through companies’ voluntary acts to improve social conditions in the communities in which they operate or purely as a corporate strategy to enhance reputation and potentially increase profitability in the organization. It is in light of this, the researchers selected both foreign and locally based oil marketing companies in Ghana to examine their expressive social actions in the communities they operate in. The researchers found that as part of their CSR activities, the oil marketing companies focus on meeting educational needs, healthcare-related projects, safety issues, environmental interests, and community-related outreach programs such as providing potable water and donating towards community festivities.Item Debt Financing, Information Sharing, and Profitability: Evidence from Listed Firms from an Emerging Economy(Journal of African Business, 2023) Osei, J.O.; Sarpong-Kumankoma, E.; Abor, J.Y.This study investigates how credit information sharing conditions debt financing to boost the profitability of 20 listed enterprises on the Ghana Stock Exchange between 2003 and 2013. We employ robust least squares and simultaneous bootstrapping models in a panel setting. Our findings show that the impact of debt financing profitability increases when it is subject to information sharing and takes the shape of short, long, and total debts. In the worst-case situation, contingent debt financing reduces the negative impact of debt financing on profitability. Therefore, authorities must adopt laws and legislation that deepen, widen, and strengthen credit information sharing to offset the negative impact of information asymmetry on loan financing and business profitability.Item Political business cycle and bank liquidity creation in Ghana: the role of financial sector transparency(Macroeconomics and Finance in Emerging Market Economies, 2021) Gyeke-Dako, A.; Kusi, B.A.; Nabieu, G.A.A.; Kriese, M.This study examines how financial sector transparency (FST) achieved through credit information sharing helps reduce the BLC growth induced by PBC in an emerging economy in Africa. The study employs twenty-seven banks in Ghana over three (3) different political election cycles between 2006 and 2016. The results are estimated using robust random effect panel models with technological and year-effect controls. The results shows that (i) PBC increases liquidity creation by banks, (ii) FST administered through credit information sharing encourages BLC; (iii) the joint term of PBC and FST yields a negative synergetic effect on BLC and (iv) promoting FST dampens the growth in liquidity creation induced by PBC in Ghana. These results imply that bank managers, regulators and policymakers must be mindful of liquidity creation especially during election periods, since it can lead to soaring credit defaults and losses. Also, FST can be used as tool for suppressing growth in liquidity creation induced through PBC by helping banks screen out bad political dealings and politicians.Item Sustainability dimensions in the mission, vision and value statements of the largest corporations in Ghana: a sectoral analysis(International Journal of Law and Management, 2024) Marfo, E.O.; Amoako, K.O.; Arthur, J.L.; Yankey, N.Purpose – The purpose of this paper is to compare how the various sectors among the largest companies in Ghana have incorporated sustainability into their mission, vision and value statements. Design/methodology/approach – The mission, vision and value statements of the 100 largest corporations in Ghana, known as Ghana Club 100 (GC100), were extracted from the firms’ official websites. These firms were grouped into nine sectors, and the sustainability components in the mission, vision and value statements were subjected to cross tabulation and thematic contents analysis to establish the sectoral variations. Findings – In formulating their mission, vision and value statements, GC100 firms were more than six times likely to include economic sustainability themes than environmental sustainability themes. Even though three out of every five GC100 firms are financial institutions, the manufacturing and the extractive sectors and firms ranked 1st 20th are three times likely to incorporate all the sustainability dimensions (i.e. economic, social and environmental) into their mission, vision and value statements. Firms in the financial sector and those ranked 80thand 100th were more likely not to publish either a mission, vision or value statements online. Practical implications – This study reveals the magnitude of the strategic pronouncements such as mission, vision and value statements of large firms in emerging economies and how they are aligned with sustainability. This could serve as a basis for formulating guidelines to reinforce efforts that contribute to corporate sustainability. Originality/value – Research on how large firms align sustainability into their mission, vision and value statements is not a new agenda, but fragmented in the context of the emerging economies. The novelty is that Sustainability dimensionsItem Assessing the Effectiveness of E-Government Services in Ghana: A Case of the Registrar General’s Department(International Journal of Electronic Government Research, 2022) Owusu, A.; Akpe-Doe, C.E.The adoption and implantation of electronic government service are on the rise as government services to citizens through electronic means has increased. However, assessing the effectiveness of e-government systems is still limited in the literature. This study evaluates the effectiveness and benefits of information systems (e-registrar) at the Registrar General Department (RGD) in Ghana, using the updated DeLone and McLean IS Success Model. Via the purposive sampling technique, data for the study were collected from 102 staff members of RGD and analyzed following the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results of the study indicate that service quality, system quality, and information quality positively influence system usage and user satisfaction. Also, system usage and user satisfaction positively influence the net benefits derived from the e-registrar system. The findings provide a relevant recommendation to policymakers and management of organizations when it comes to information systems implementation.Item Exploring customer stewardship behaviors in service firms(European Business Review, 2022) Boateng, H.; Hinson, R.E.; Amenuvor, F.E.; et al.Purpose: The existing literature has emphasized the importance of frontline service employees developing a sense of ownership for the overall well-being of customers. However, studies into why frontline service employees develop ownership and responsibility for customers are still lacking. The purpose of this paper is to address the question, “Why do frontline service employees engage in responsible customer service? behaviors and protect the interests of customers in Ghana? Design/methodology/approach – A semistructured interview with 61 frontline service employees was used in the study. This study used a thematic analysis technique to analyze the data. Findings: The findings show that frontline service employees develop a sense of customer stewardship because of organizational values and human resource management initiatives (rewards and in-service training) and ownership and accountability. Originality and Value: Studies on why frontline service employees engage in responsible customer service behaviors and protect the interests of customers is limited. This study addresses this gap in the literature