Abstract:
The study was aimed at examining ways leadership can be used as a motivational tool for improved job related outcomes using a cross section of employees from the Ghanaian rural banking sector. It tapped into the perceptions of employees to understand what they perceived to be the influence of certain leadership style on employee motivation, job satisfaction and job commitment. A survey was employed and it covered 50 employees. The measures of central tendency (mean) and measures of variability (range, and standard deviation) were used to describe results. The study found that employees are motivated by leadership that give precise directive and offers employees the needed support and room to operate. The study found giving employees responsibility improves employee satisfaction and that leadership that is task oriented and committed to relational behaviours would improve employee job satisfaction. The study finds that leadership has an effect on employee commitment. It found that employee participation in decision making in the organisation has an effect on employee commitment. The study concluded that, since leadership improves employee job outcomes, leadership could influence employees to improve service delivery. Further, leadership influences service delivery through improvement in motivation, satisfaction and enhanced commitment.
Keywords: leadership, employee motivation, job satisfaction, job commitment, rural banking, job outcomes, Service delivery, employee satisfaction.
