Abstract:
The ability of modern business organisations to succeed largely hinges on the
Quality of its human resources. Well trained and highly developed employees awe
Considered as the bed rock for such success. The purpose of this study therefore
Was to examine the relationship between training and development and service
Delivery in Management Services Department , a Civil Service organisation. The study
Adopted a survey approach where relevant data was collected by means of a
Structured questionnaire. Subjects for the study comprised thirty (30) employees
Which constitutes 60% of the entire population of fifty staff .The findings indicate
That although the Office of the Head of Civil Service (OHCS) has developed a
broad—based Training and Development Policy aimed at ensuring systematic
acquisition of training for the continuous renewal and professional development of
the Human Resource Base for Civil Service organisations such as MSD, the course
content is not directly linked to the job description and schedule of staff .Results
also revealed that there are inadequate training and development programs with
emphasis on customer care and service delivery .The study established that training
and development have significant influence on the performance and productivity of
employees. The study recommended that management should offer training and
development programs tailored for jobs in the Department ,create an enabling
environment that supports trainees to apply lessons learnt in training and undertake
periodic impact assessment of training programmes to clearly identify deficiencies
in the training design and take remedial action where necessary to aid staff to
improve their skills, upgrade knowledge and strengthen competencies
