Abstract:
The study aimed at determining how project performance could be enhanced through procurement,
supply chain and behavioural management at the MAK Catering Services Limited. In this
quantitative study, questionnaires were used as the research tool to investigate the perceptions the
employees had of supply chain and behaviour management at the company. Data obtained was
collated, organized and analysed using the Statistical Package for Social Sciences (SPSS) analysis
software to produce results
The results produced suggested that production, inventory and information were the processes
(critical success factors) within the MAK Catering supply chain that the company had significant
challenges with, and which had the greatest impact on performance in their service delivery. The
study also revealed that the behaviours of the people within the supply chain was very crucial,
because the supply chain could not exist without the people. Orientation and training, particularly
on the mission and vision as well as communication were found to be critical to behaviour
management at MAK Catering. With these findings, KPIs and a framework were developed to
assist in the measurement and management of the identified aspects of the supply chain and
employee behaviour that needed attention.
The researcher recommended that, periodic performance measurement and management systems
could be introduced at MAK Catering, using the framework and KPIs developed from the study;
to enhance the performance of the supply chain and push employees to meet the mark. In addition,
the management could invest in the employees primarily through orientation, to help employees
to have a clearer perception of the importance of their job and make them aware of the critical role
they have to play in order for the vision to be attained.
