Abstract:
Organizations are looking for ways to improve their performances to meet their targets and
adapt to the highly competitive work environment. An alternative is employee motivation. The
study examines the relationship between employee motivation and firm performance using
SSNIT as a case to test this relationship. A sample of fifteen (15) respondents were obtained
via purposive sampling and convenience. Face-to-face interviews were conducted, and the data
were transcribed and analyzed using thematic analysis. It was revealed that employee
motivation is linked to performance at SSNIT. The organization employs both intrinsic and
extrinsic forms of motivation and it utilizes predominantly the Performance Management
System (PMS) to assess employees and motivational rewards are offered based on such scores.
Moreover, the study identified challenges such as resource constraints, poor performance
review and unfair promotion strategy.
Based on the revelation, the researcher makes recommendations for action by management
including; exploring other approaches where other forms of incentives can be added on to the
existing ones to boost employee performances. Also, management should increase the share of
the organization’s budget on motivation and a consideration of the performance review system
by adopting a holistic type such as the use of 360-performance review so that it is not skewed
as reported by respondents. The study demonstrates the practical and theoretical consideration
of motivation in the world of work.
