Abstract:
Aim: The present study was set out to establish the link between emotional labour
(surface and deep acting) and job attitudes (job satisfaction organizational commitment)
by introducing perceived organizational support as a moderating variable.
Design: The study made use of a cross‐sectional design by sampling three hundred
and forty‐two (342) nurses and midwives from six health facilities in Ghana.
Methods: The study employed a quantitative approach to examine the relationships
between the study variables.
Results: The study disclosed that whereas surface acting related negatively with job
satisfaction but not with organizational commitment, deep acting did not relate significantly
with both job satisfaction and organizational commitment. Perceived organizational
support as a moderating variable showed a significant moderating effect
between surface acting and job attitudes. However, Perceived organizational support
moderated the relationship between deep acting and organizational commitment
but not job satisfaction. The findings pose much contextual relevance to health
professionals where emotional regulations are core responsibilities of health care.
