Effect of Employee Job Description on Their Work Performance: The Case of the National Health Insurance Authority

Abstract

Employee job description is critical for ensuring the performance of employees in an organization. Specifically, the study aimed at identifying the practices of employee job description, evaluating the work performance of employees, and examining the association between job description and work performance at the NHIA. A structured, self-administered questionnaire was distributed to a sample of 168 workers at various departments and units at the Authority. From the findings of the study, the respondents agreed to two main forms of employee job description being practiced and exhibited mainly in the organization, namely, job identification and job performance appraisals of employees. From the correlational analysis however, all four forms of employee job description were significant predictors of the work performance. The regression results on the other hand however revealed that, only the job performance appraisals and the decision-making authority, had significant positive with the work performance of workers at the NHIA. Management of the Authority is advised to improve upon the job description of the employees in terms of role identification and responsibilities, and as well motivate the employees with attractive rewards and employee support systems.