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Service quality in automated teller machines: An empirical investigation.
Narteh, B.
(
Emerald Group Publishing Limited
,
2013
)
Perceived service quality and satisfaction of self-service technology: The case of automated teller machines
Narteh, B.
(
International Journal of Quality and Reliability Management
,
2015-04
)
Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price
Narteh, B.
(
International Journal of Bank Marketing
,
2018-02
)
Determining mobile money service customer satisfaction and continuance usage through service quality
Twum, K.K.
;
Kosiba, J.P.B.
;
Hinson, R.E.
;
Gabrah, A.Y.B.
;
Assabil, E.N.
(
Springer
,
2022
)
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Author
Narteh, B. (3)
Assabil, E.N. (1)
Gabrah, A.Y.B. (1)
Hinson, R.E. (1)
Kosiba, J.P.B. (1)
Twum, K.K. (1)
Subject
Service quality (4)
Customer satisfaction (3)
Ghana (3)
Automated teller machine (1)
Automated teller machines (1)
Banking (1)
BSQ (1)
Cashpoints (1)
Continuance usage (1)
Customer services quality (1)
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Date Issued
2013 (1)
2015 (1)
2018 (1)
2022 (1)
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No (2)
Yes (2)