Contradictions in TQM implementation: A proposed balance from the Ghanaian perspective

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dc.contributor.author Banuro, F. Y.,
dc.contributor.author Ntiri-Ampomah, A,
dc.contributor.author Banuro, J. K.
dc.date.accessioned 2017-11-03T13:28:01Z
dc.date.available 2017-11-03T13:28:01Z
dc.date.issued 2017
dc.identifier.citation Francis Yaw Banuro, Alexander Ntiri-Ampomah, Joseph Kwaku Banuro, (2017) "Contradictions in TQM implementation: A proposed balance from the Ghanaian perspective", The TQM Journal, Vol. 29 Issue: 4, pp.564-578, https://doi.org/10.1108/TQM-11-2016-0103 en_US
dc.identifier.issn 1754-2731
dc.identifier.uri http://ugspace.ug.edu.gh/handle/123456789/22538
dc.description.abstract Purpose The purpose of this paper is to confirm the existence of contradictions in total quality management (TQM) implementation among some Ghanaian companies and to provide a framework for balancing these contradictions. Design/methodology/approach Closed-ended questionnaires were used as a survey instrument. A sample of 80 managers from 40 Ghanaian multinational companies implementing TQM responded to the questionnaires. Findings The results showed that the implementation of TQM comes with inherent contradictions, which may hinder the success of TQM if not checked. Three pairs of contradictions were established in this study, namely “Standardization vs Innovation,” “Manipulation vs Empowerment,” and “Collectivism vs Individualism.” A framework was proposed to balance these contradictions in order to ensure TQM success. Research limitations/implications The study used all the 40 ISO certified firms in Ghana, but this number is quite small relative to ISO certified firms worldwide. Further, the study was done in Ghana and, for these reasons, generalization to the rest of the world is limited. Practical implications The proposed framework when applied by managers to balance the contradictions will achieve success in TQM implementation. Originality/value Previous studies have talked about the existence of the contradictions. This paper proposes a framework to balance the existing contradictions. This framework is new and has never been proposed in the literature to minimize the adverse effects of these contradictions on a firm’s profit generation. en_US
dc.language.iso en en_US
dc.publisher Emerald Publishing Limited en_US
dc.subject Ghana en_US
dc.subject Customer satisfaction en_US
dc.subject Modularity en_US
dc.subject Balancing en_US
dc.subject Leadership principles en_US
dc.subject TQM principles en_US
dc.title Contradictions in TQM implementation: A proposed balance from the Ghanaian perspective en_US
dc.type Article en_US


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