Policies
http://ugspace.ug.edu.gh:8080/handle/123456789/35346
2024-03-28T23:51:00ZInvestment Policy
http://ugspace.ug.edu.gh:8080/handle/123456789/36193
Investment Policy
University of Ghana
Policy
2020-01-01T00:00:00ZMarketing Communications Policy for the University of Ghana
http://ugspace.ug.edu.gh:8080/handle/123456789/35500
Marketing Communications Policy for the University of Ghana
Public Affairs
This University of Ghana Marketing Communications policy
guides the University of Ghana (UG) community in its marketing
communication activities recognising that all such activities
should be coordinated from a Marketing and Service Excellence
Unit located within the Office of Institutional Advancement.
The Marketing and Service Excellence Unit exercises oversight
responsibility for the co-ordination of all official internal and
external marketing communication activities of the entire
University. No marketing consultants, marketing research
firms, public relations agencies, brand design agencies, graphic
design firms, web design firms, independent design consultants
or social media consultants will be communicated with, without
the prior approval of the Marketing and Service Excellence Unit.
For the purpose of this policy, Marketing Communications
refers to advertising, direct marketing, branding, packaging,
online presence, printed materials, public relations activities,
sales presentations, sponsorships, trade show appearances and
all activities connected with the promotion of the University of
Ghana in local and international markets.
Marketing Communications Policy for the University of Ghana
2019-11-29T00:00:00ZUniversity of Ghana Housing Regulations
http://ugspace.ug.edu.gh:8080/handle/123456789/35499
University of Ghana Housing Regulations
Public Affairs
According to current conditions of service for Senior Members and
Entitled Staff, the University of Ghana shall provide accommodation to all
Senior Members and to Senior Staff of the rank of at least Principal
Administrative Assistant, or its equivalent. Attempts shall be made to
accommodate Senior Members and Entitled Staff in the University's own
houses. Where these are not readily available, the University shall provide
rented premises in suitable areas outside the campus, at rates to be agreed
upon by the University and the Landlords/ladies.
The allocation of University houses to Senior Members and Entitled Staff
is governed by regulations approved by the Academic Board and
administered by the Housing Committee.
University of Ghana Housing Regulations
2016-11-26T00:00:00ZUniversity of Ghana Customer Service Policy
http://ugspace.ug.edu.gh:8080/handle/123456789/35498
University of Ghana Customer Service Policy
Public Affairs
This Customer Service Policy is a code of customer service
conduct that deliberately spells out how all University of Ghana
employees should work so as to improve the overall customer
experience for all our various stakeholders. It is a social contract
that delineates the service delivery and compliance standards
between the University of Ghana and its various stakeholder
(customer) audiences.
A customer service policy ensures that each member of the
University of Ghana community fully realises the utmost
importance of serving their customers consistently with the
same high quality of service commitment - irrespective of which
department or unit the employee may work in; or at what rank
they are currently operating at. The ability of the University
of Ghana to improve its global relevance in the attraction of
international students and faculty will be greatly enhanced if
we all display the customer-oriented attitudes enshrined in this
Customer Service Policy.
The University of Ghana Customer Service Policy has as its
overriding objective, the desire to get University of Ghana
employees to always strive to put the needs of external
customers before their own and that providing empathetic,
consistent and responsive service is everyone’s responsibility.
This Customer Service Policy will be one of our key strategies
for improving the professionalism of the service we deliver
as a leading tertiary institution in Africa. The University of
Ghana will constantly strive to build and maintain positive
relationships with its esteemed stakeholders and this customer
service policy serves as a set of rules and path, which when
followed will lead to the achievement of service excellence at
the University of Ghana.
University of Ghana Customer Service Policy
2019-11-29T00:00:00Z